FAQ's

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I am considered an "Out of Network" provider with all insurance companies.  Many insurance plans/providers have out-of-network benefits in which your provider may pay part or full payment for therapy services.  Remember, most insurance plans have deductibles that need to be met before coverage kicks in even if you are seeing someone "in-network". Be sure to call your insurance carrier to find out if you have a deductible to meet before you can receive reimbursement!

At your request, a super-bill can be provided for submission to your insurance provider for reimbursement.  Please be aware that insurance companies do require a diagnosis and other treatment disclosures in order for you to receive reimbursement. Clinical diagnosis made by your Therapist become apart of your permanent health record.

 Therapy is a time that you set aside to work on problem areas in your life. It is a space where you can feel seen and heard as you develop a therapeutic relationship of trust and safety with your Therapist.  The Therapist will facilitate the healing process by providing tools, skills and activities that help get to the root of the symptoms that are causing distress.  You will work alongside your therapist to create attainable goals and be in control of your process. 

The length of time that you spend in therapy is totally up to you! At Serenity, we believe therapy is lifelong in which frequency of sessions will surely decrease as your wellness increases.  We recommend weekly or bi-weekly sessions which will allow for much needed processing and completion of personal growth activities provided to you.  It some instances, those who need extra support meet twice weekly. In a nutshell, frequency is decided upon between you and your Therapist.....together!

Therapy is for as long as you want it to be.  Remember, therapy is not just for times of crisis and should be viewed as a maintenance tool to remain in good mental health!

We collect payment in the following 2 ways: 

• Bank-to-Bank transfer via Zelle (Quick Pay), by sending payment to: serenitymhw@gmail.com 
• Cash (In-office sessions only)
• Ivy Pay- a text message will be sent to the number you provide with instructions to enter a debit card, credit card or FSA/HSA card number.  This will allow Therapist to charge card for services provided at agreed upon rate

Please note: Serenity requires a credit card to remain on file in accordance with policy. Payments for all services must be paid before the date and time of appointment. 

I am not licensed to prescribe medication. There are times that some reactions to life circumstances require the use of medication. If you believe that this is something you may need, a referral will be made to a Psychiatrist or Mental Health Nurse Practitioner for an full evaluation and possible prescribing of medication.  We have tons of resources to guide you toward the right direction in this area.